ex99's commitment to responsible gaming
ex99 believes that betting is a form of entertainment — never a source of problems. Use our tools and guidelines to play in a healthy and controlled way.
Our Commitment
At ex99 we always put players' wellbeing and safety first. Online betting and casino games can be a great source of entertainment, but it is our responsibility to ensure they never become a cause of financial stress or mental health issues.
Responsible gaming means being aware of your limits, sticking to a budget, and playing for entertainment. ex99 provides you with various tools and options so you can always stay in control. On this page we explain our responsible gaming policy, safety tools, and support options in detail.
Remember — betting decisions can result in losses. So always play only with money you can afford to lose.
Online betting carries financial risk. Gambling addiction is a serious problem. If you feel that gaming is getting out of your control, contact us immediately or use the self-exclusion feature.
This platform is for players aged 21 and above only. Access by minors is strictly prohibited.
Our safety tools
ex99 provides multiple tools to protect players — helping you stay in control at all times.
Daily and monthly deposit limits
You can set a maximum daily, weekly, or monthly deposit amount. Once this limit is reached, no further deposits will be possible automatically, which prevents overspending.
Bet amount control
You can decide the maximum amount you can place on each bet. This reduces the chance of a large loss from a single impulsive decision.
Session time-out
Use the automatic log-out feature after a set period of time. Deciding in advance how long you will play each day prevents excessive time being wasted.
Cooling-off period
If you want to take a break for a few days, choose the cooling-off option. Account activity can be temporarily suspended for anywhere from 24 hours to 30 days.
Self-Exclusion
If you feel you need a long-term break, apply for self-exclusion. Your account can be fully deactivated for anywhere from 3 months to 5 years.
21+ age verification
You must be 21 or older to register on ex99. Through identity document verification we ensure that no minor is using the platform.
Are you in trouble?
Check yourself with the questions below. If your answer to more than one question is "yes", it is important to seek help.
- Do you keep playing to try to win back money you have lost?
- Have you borrowed money from family or friends to bet?
- Do you feel restless or irritable when you are not playing?
- Does betting feel more important to you than work, family, or studies?
- Do you hide your gaming from family or people close to you?
- Do you repeatedly end up spending more than your set budget?
Tips for safe gaming
How to use the tools
Log in to your ex99 account to activate these tools easily.
Account Settings
After logging in, go to the "Account Settings" or "Security" menu. Find the "Responsible Gaming" section there.
Setting limits
Set deposit limits, bet limits, and session time limits. Changes take effect immediately.
Support assistance
If you cannot change the settings yourself, let our 24/7 live chat support team know — they will assist you immediately.
Contact us
If betting is causing any problem, contact us immediately. Our specialist team is always ready to assist in Bengali.
Ways to get support
Protection of minors
ex99 strictly follows a 21+ age verification policy. Age is verified at account opening using a national ID card or passport.
If you think a minor could access the platform using your device, use our parental control options:
- Keep a password lock active on your device
- Delete saved passwords from your browser
- Enable two-factor authentication on your account
- Log out at the end of a session when children are nearby
Responsible Gaming FAQ
Common questions and answers
Enjoy entertainment safely
At ex99 we want every moment to be enjoyable for you. Play within the right limits and stay with us for any support you need.