ex99's Privacy Policy

During registration and use of the ex99 platform, we may collect the following types of information:

1.1 Information Provided Directly

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address
• Password and login credentials (stored in encrypted form)
• Copies of government-issued documents required for identity verification (such as a national ID card or passport)
• Payment-related information — bKash, Nagad, Rocket, Upay account numbers

1.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Operating system information
• Activity logs on the platform — login times, game history, betting records
• Cookie and session data
• Geolocation information (where applicable only)

ex99 uses collected information for the following purposes:

• Account Management: To complete registration, login, and account verification processes.
• Service Delivery: To operate betting, casino games, fishing, and other entertainment services.
• Financial Transactions: To process deposits and withdrawals and to prevent financial fraud.
• Customer Support: To resolve your issues through our 24/7 live chat support team.
• Security Assurance: To prevent fraudulent activity, money laundering, and other illegal activities.
• Bonuses and Promotional Offers: To provide relevant bonuses, cashback, and VIP benefits.
• Legal Compliance: To maintain records necessary for compliance with applicable laws and regulations.
• Platform Improvement: To analyze user experience and improve service quality.
• Communication: To send important notices, security alerts, and account-related information.

ex99 adopts the highest industry-standard technical measures to protect your information. Our security framework is as follows:

3.1 Technical Security

• SSL/TLS Encryption: All information transmitted on the website is protected by 256-bit SSL encryption.
• Encrypted Database: All stored information is kept in encrypted form.
• Firewall Protection: Robust firewall systems to prevent unauthorized access.
• Two-Factor Authentication: Two-factor authentication available for additional account security.

3.2 Organizational Security

• Only authorized staff may access user information on a need-to-know basis.
• Staff receive regular data protection training.
• Strict penalties are in place for violations of internal privacy policy.

ex99 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Providers

Only necessary information is shared with trusted technology partners who assist in operating our services — such as payment processors, cybersecurity firms, and game software providers (Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, etc.). These partners are contractually bound to follow their own data protection policies consistent with ours.

4.2 Legal Obligations

Information may be disclosed to authorities pursuant to court orders, government investigations, or legal obligations.

4.3 Financial Fraud Prevention

Necessary information may be shared with relevant financial institutions or authorities to prevent money laundering, fraudulent activity, or illegal transactions.

The ex99 website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help make our platform function more effectively.

Types of cookies we use:

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Functional Cookies: To remember your language preference and other settings.
• Analytics Cookies: To analyze website usage and improve services.

You can disable cookies through your browser settings, but this may affect some functionality of the platform.

ex99 is a platform operated exclusively for persons aged 21 or older. We do not knowingly collect information from anyone under the age of 21.

If you believe that a minor is using this platform, please inform us at [email protected].

As a registered user of ex99, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to update incorrect or incomplete information about you.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request restriction of the processing of your information in certain cases.
• Right to Portability: The right to receive your information in a structured, commonly used format.
• Right to Object: The right to object to the processing of your information in certain circumstances.
• Right to Withdraw Consent: The right to withdraw consent at any time for information processed on the basis of consent.

ex99 handles transactions through Bangladesh's popular mobile banking services. We take special measures to protect your financial information:

• All transactions through bKash, Nagad, Rocket, and Upay are completed over encrypted channels.
• Full mobile numbers or PIN codes are not stored on our servers.
• A separate verification process is followed for each transaction.
• Suspicious financial activity is monitored and reviewed immediately.
• The minimum deposit and withdrawal amount is ৳500 and withdrawals are generally completed within 15 minutes to 2 hours.

We retain your information for as long as necessary. The retention period depends on the type and purpose of the information:

• Account Information: For as long as the account is active and for the period required by applicable law after closure.
• Financial Transaction Records: For the period required in compliance with financial regulations.
• Communication Logs: For a defined period for customer support purposes.
• Game History: For as long as the account is active and for additional time as required by law.

When the retention period ends, we securely delete or anonymize the information so that no individual remains identifiable.

ex99 reserves the right to update this Privacy Policy at any time. For significant changes, we will notify you in the following ways:

• By displaying a prominent notice on the website.
• By sending a notification to your registered email address.
• By requesting consent confirmation at your next login.

If you continue to use the platform after changes are made, you will be considered to have agreed to the updated policy. If you disagree with the changes, you may request that your account be closed.

The latest effective version will always be available on this page, and the "Last Updated" date will be noted at the top of the page.

If you have any questions, comments, or complaints about this Privacy Policy, or if you wish to make any request regarding your information, please contact us: